TJ Tech - Customer Support

Consultation Service

TJ Tech is a leading consultation service provider for financial exchanges that assists businesses in optimising their profit through expert advice and analysis. A team of experienced professionals specialises in identifying market trends, analysing data, and providing strategic recommendations to help exchange companies improve their profitability.

The service includes a comprehensive analysis of platform settings, including risk management techniques, fraud detection and market analysis tools. A team will identify areas of improvement and develop a customised plan that will achieve financial goals.

Ongoing support and guidance to stay ahead of the competition and make informed decisions is provided. Expert advice and guidance will optimise strategic choices leading to greater profitability.

The customer support function is responsible for handling queries from users through email. For example, if a customer makes a deposit which is delayed (normally resulting in a complaint through email) the operational team will be responsible for tracing the transaction, justifying the account balance and responding to the customer.

TJ Tech prides itself not only on the quality of our products but also on the exceptional level of customer support it provides. Their 24/5 customer support is available to assist with any questions or concern. Technology can sometimes be challenging, and a dedicated team of support agents is available to help ensure products and services are seamless and stress-free.

TJ Tech system maintenance is a comprehensive service aimed at ensuring the availability and smooth and efficient operation of computer systems, networks, and other IT infrastructure – all at optimal performance levels.

The maintenance service includes regular inspections, updates, and repairs to software components, as well as the installation of necessary security patches and updates. This helps ensure that the system remains secure and protected from cyber threats and data breaches.

Proactive monitoring and troubleshooting to identify and resolve issues before they cause significant downtime or disruption to the system, minimises the risk of data loss or corruption, and helps to ensure business continuity. A team can be tasked with monitoring the change in market spread and giving notice to clients when it exceeds certain parameters; spreads can be reconciled, ratios recorded and monitored, abnormal delays and lost connection periods recorded. Updates to clients are passed periodically to help them identify the causes of issues, and help given to resolves problems in a timely manner.

TJ Tech system maintenance is a critical service that helps clients to optimise the performance of their IT infrastructure, minimise downtime and disruptions, and maintain a secure and reliable computing environment.

Experience seamless trading operations with our premium services, designed to enhance efficiency and security: